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Software Support Services

We offers maintenance services of applications developed in various platforms and frameworks. We over time has evolved and fine-tuned a tested process for offering this extremely critical and significant service. We understand how frustrating it is when things go wrong, especially if you don’t have a dedicated IT department to call on.

"TVSG Help.Biz is here to get everything working the way you need it to, enabling you to focus on your core business."

We are a holistic provider of IT support and can assist with a broad spectrum of services. We provide IT service solutions tailored to meet the requirements of you and your business.

"Whatever level of support you require, you can be assured of the prompt attention of professional and experienced technicians who will work to enhance business performance."

We can be called out for ad hoc support, arrange a monthly or quarterly fixed price service to manage regular IT maintenance or we can take care of all your business’ IT needs, administering your systems and ensuring that the right support is on hand when needed.


Our Services

We help organizations succeed in the digital world. Our blend of software engineering expertise, with Agile software development and Design Thinking, means organizations large and small come to us with their most important initiatives.

We offer 1st, 2nd and 3rd level support services for applications developed by TVSG or by any third party vendor. TVSG team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

L1 Support : user guidance, standard issue fixing, monitor system data analysis, etc.

L2 Support : outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.

L3 Support : source code issue resolution, application code optimization, new functionality realization, etc.

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

  • Application monitoring
  • Server monitoring
  • Network and remote connectivity management
  • Event log management
  • Backup & recovery

Software products require mature and advanced software architecture. Sophisticated technical capabilities are needed to develop the platform which will enable your product to be used in different situations. Is all about choice – what language, framework, design pattern, standard, or platform is most appropriate for you. TVSG helps you make good choices, based on our long experience and using proven processes and methodologies. We have experience with all major platforms.

The user experience is the impression the user has about the product or service during and after they have interacted with it. Here at TVSG we create exceptional user experiences by applying information architecture, interaction design, user interface design and visual design approaches and methods. Design itself is central to creating excellent user experiences.

TVSG product re-engineering services focus on giving an edge to your products, fostering continued growth. We can take care of the entire re-engineering process, or assist with specific parts of your re-engineering drive. Our services include:

  • Architecture Consulting & Roadmap Definition
  • Code Restructuring & Refactoring
  • Re-documentation Design
  • Scalable Architecture
  • Product Enhancements
  • Cloud/SAAS & Mobility Enablement
  • UX Modernization and Rebuilding

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

PERFECTIVE MAINTENANCE

TVSG can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

ADAPTIVE MAINTENANCE

Adaptive maintenance delivered by the TVSG team ensures that your software and hardware work stably and reliably in the new, altered environment.

SCHEDULED MAINTENANCE

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

We are the partner that you can trust. Technical writing. Your business requires it – whether it’s online help, product documentation, e-Learning, or something else entirely, you need it done well. That’s where TVSG comes in.

Technical writing is not only about having technical skills & core domain knowledge of the particular subject, but it is more about having a laser-sharp writing & editing skills. Today, apart from students or graduates, even an organization having software application or system for their business process may require technical documents or manuals to operate or to understand the functioning of the system.

If you Google around, you may find a plenty of technical writing services over the web, but it is very crucial to identify and choose the right Technical Writing Consultants to accomplish your documentation. If you are in need of documentation for online help or Technical Documentation Services for your software product or in need of user manual, installation guide and professional instructions for your customer then try us.

TVSG has a team of world-class Technical Writing Consultants deliver high quality technical documentations with the lowest price ever. We firmly believe that well-written technical documentation could help you reduce overall support cost. If the documents are neat & pixel perfect as well as contain adequate instructions, it can help end users to know product and services you offer.

Our expert technical writers, courseware developers, illustrators, and project managers ensure high-quality content is delivered consistently and on time. We get to know your products, processes, and software, so we can achieve your long-term goals, and you don’t have to worry about your technical content needs again.